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Unify customer interactions, deliver rich and personal communications across all contact channels and devices. We bring to you the OmniChannel contact centre platform to streamline your business communication by simultaneously updating all available customer service and communication channels in real-time.
Be where your customers are. Give the power to your customers to decide where they want to get in touch with your brand. Businesses can reduce customer service costs by up to 30% by implementing AI conversational solutions.
Our Machine Learning Solutions are capable of enabling computer vision, customer analytics, recommender systems, time-series forecasting, fraud detection, and natural language processing.
Customer identification process simplified through smart video interaction, allowing onboarding of new customers from the comfort of their home or office.
Proactive monitoring provides a view into the health and status of IT services. At Cognicx, our monitoring solutions provide dynamic dashboards with custom alerts and notifications and more.
Various sectors of the economy, like healthcare and the automotive industry, are finding uses for speech recognition technology in addition to those found in devices like smart speakers and phones.
Mobile identity verification which is not only useful for users to process the purchase of banking products and services, but also serve to complement customer acquisition initiated through other channels, such as branches and contact centres
Unify customer interactions, deliver rich and personal communications across all contact channels and devices. We bring to you the OmniChannel contact centre platform to streamline your business communication by simultaneously updating all available customer service and communication channels in real-time.
Cognicx Speech Analytics can decipher, analyze and provide recorded sessions thereby bringing you priceless business intelligence reports. These data-driven insights leads to informed decisions to improve your business operations.
Our customer-centric RTIM creates a direct impact on engagement, as a result bringing in meaningful business metrics including growth and retention.
Our feedback management solution is designed to collect, distribute, and analyze feedback data so that it can be turned into strategic decision for future developments.
Our customer journey design experts create seamless customer experiences across every touchpoint, understanding the phases of the customer journey, navigating pain points, persona creation, building more meaningful and valuable relationship with your customers.
We constantly listen to the social buzz and sentiments, which helps us in bringing you the right solution with the right mix of channels. Listening brings you insights to improvement, and silence spreads the fire without boundaries.
When you choose to move to cloud, it is very important for your business continuity and operation, to have expert knowledge, planning and a resourceful army of network engineers.
Businesses often discount the need for Identity and Access Management, without being aware that it touches all aspects of an organization’s IT environment.
