Assessing customer satisfaction is relatively a new notion but as markets. companies are pursuing to understand their customer’s psyche for them to be adept in their offering to meet customer expectations. Digital solutions and cognitive operations improve and iterate your customer experience and deliver real benefits yet there still lyes pertinent need to implement cognitive technologies by Advisory.
We help the business to understand the solicited and unsolicited feedback of the Customers. By quantifying, measuring, Advisory and tracking the customer journey. Cognicx believes everyone Can be a Market leader if you listen to the voices of your customers.
By working closely with each customer, we’ve been able to create, advise, design and implement practical strategies and solutions.
- Contact Centre Technology Audit
- Self-service Optimization
- WFM Audit
- Agent Productivity Improvement
- Security Consulting